Senior Support Engineer

Great Expectations’ mission is to revolutionize the speed and integrity of data collaboration. Our software platform, Great Expectations is the leading open source tool for data testing, documentation, and profiling. Data teams all over the world use Great Expectations to instrument and understand their data and machine learning pipelines.

This is an exciting time at Great Expectations. Our open source community continues to grow rapidly while we’ll soon launch our first cloud offering. As the first Developer Support Engineer hire, you will have the opportunity to define our support organization and the support experience we provide for customers from around the world that include startups, leaders in tech, and fortune 500 companies.

We are looking for someone who will:

• Engage with customers via multiple channels (ticketing system, Slack, and screen sharing tools) to identify and resolve technical support requests while continuing to educate our customers on the use of the platform

• Resolve, reproduce, and triage technical issues related to GX Cloud, including integrations and GX Core

• Participate in product conversations with internal teams based on feedback from customers

• Define and own the support process, along with our support infrastructure and tooling. This includes ensuring our support data is up to date and working with engineering to get the right tools built

• Contribute to documentation and knowledge base

Why join Great Expectations?

Glad you asked! We offer…

• A world class team, with deep roots in open source, cutting-edge software and data development backed by some of the best open source and data infrastructure investors in the industry: Index, CRV, and Root Ventures. We are actively cultivating a new cultural blend of excellent data engineering and AI-enabled technical workflows.

• A fast-growing company with lots of opportunity for learning and personal growth.

• A front-row seat to the rapid evolution of data science and engineering. Data work is going through a renaissance, and—as the leading provider of a key piece in the new technology ecosystem—Great Expectations is right in the middle of it.

• A kind, curious, and open-minded company culture. We are always seeking ways to improve ourselves and our processes; we keep these conversations open to the whole team. We prioritize empowering our team members rather than a command and control hierarchy.

• A distributed team with lots of flexibility around timing and individual work preferences. We currently have teammates in Arizona, California, Colorado, Georgia, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New York, North Carolina, Oregon, Texas, Utah, Vermont, Virginia, Wisconsin, and Washington. We’d love to add your state.

• And of course, competitive compensation (base salary + equity package) with available Medical, Dental, Vision & 401K with 5% employer match.

What you bring:

• Strong technical background, including four plus (4+) years in a technical support role

• An intense focus on customer outcomes. You’re not expected to churn through a high volume of tickets, but rather provide in-depth, high quality B2B support to data engineers.

• Demonstrable hands-on programming experience and solid programming foundations; familiarity with Python is a must.

• Ability to communicate effectively with data developers and non-technical users

It’d be nice if you also had:

• Previous experience working in data engineering, including knowledge of current data engineering tools and trends

• Direct experience with data work in Python, SQL, Spark, etc.

• Experience working with Open Source projects

• Data in your blood; the more curiosity you have about a wide variety of data from all walks of life, the better.

If you don’t think you meet all of the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

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Great Expectations is an Equal Opportunity Employer. In compliance with Federal law and the Federal Acquisition Regulation (FAR) 22.1800, the selected candidate will be required to provide documentation that will verify their identity and eligibility to work in the United States.

Please note that while the position is remote, we currently require applicants to be located in the United States and cannot offer visa sponsorship at this time.